Each is responsible for his own actions. H. L. Hunt
Do you take “responsibility” for your actions or play the Blame Game? Something serious is happening in New Zealand and the World; personal ethics are being abandoned to justify end results with the facade of personal accomplishment.
Are we getting to the point where we can drive off from McDonald’s with a cup of coffee held between our knees, then sue them (and win), when we spill it on ourselves. What about smoking for 40 years, ignore the health warnings and then sue the tobacco company when we are diagnosed with emphysema.
Choose to do whatever you want, no worries, someone else can be hit with the consequences.
Laura Compton (Chronicle Magazine) writes, “The world seems to reward people who excel at shortcuts, resume inflation and other nefarious ways of getting ahead. . . Sometimes it seems like ethics are only for suckers.”
It has seemed like this to me in NZ sometimes. We must become actively ethical, taking responsibility for our own choices, and demanding personal responsibility from others.
In order to accept personal responsibility you need to develop the ability to:
- Seek out and to accept help for yourself.
- Be open to new ideas or concepts about life and the human condition.
- Refute irrational beliefs and overcome fears.
- Affirm yourself positively.
- Recognize that you are the sole determinant of the choices you make.
- Recognize that you choose your responses to the people, actions, and events in your life.
- Let go of anger, fear, blame, mistrust, and insecurity.
- Take risks and become vulnerable to change and growth in your life.
- Take off the masks of behaviour characteristics behind which you hide low self-esteem.
- Reorganize your priorities and goals.
- Realize that you are the party in charge of the direction your life takes.
Before you make a choice this week, THINK, am I taking responsibility or playing the blame game.
Have a successful week.
P.S. Thanks to Chris Shipley and Coping.org
Excellence is to do a common thing in an uncommon way.
Booker T. Washington
|Excellent shot that!
This week we are back to excellence. There are many parts to being “excellent” because after keeping promises, building trust, and following up the next part is doing an “excellent” job for your client. The following is part of the NZSI Library, available to members, and perfectly sums up how excellence can be attained.
EXCELLENCE CAN BE ATTAINED WHEN YOU:
Bearing in mind that excellence is never a destination – it’s a journey. We can only constantly seek to improve everything we do and thus continue the endless and extraordinarily rewarding pursuit of being “excellent in everything we do”.
This process can commence and continue if we …….
1. CARE MORE THAN OTHERS THINK IS WISE.
We must care without exception in terms of the difference we can make to all those people and businesses we have the opportunity to interact with.
2. RISK MORE THAN OTHERS THINK IS SAFE.
The fundamental difference between a professional and an amateur could be in their desire to risk everything they do in the pursuit of constant improvement.
3. DREAM MORE THAN OTHERS THINK IS PRACTICAL.
In the constant pursuit of excellence dreaming and visualisation become the cornerstones of improvement, however, even though many people can dream, only the few who believe unconditionally receive the extraordinary rewards attached to their dreams.
4. EXPECT MORE THAN OTHERS THINK IS POSSIBLE.
Once you care, risk and dream (believe) you then have the right to expect and receive more than others think is possible.
So care more, risk more, dream more and expect more and you will be “excellent”!
“Nothing is so fatiguing as the eternal hanging on of an uncompleted task.”
Some light reading …
New Zealand, we have a PROBLEM! A culture of not following up and/or not completing tasks.
Following up; sounds easy, doesnt everyone do it, Glenn do you follow things up? I have heard numerous examples and had it happen often enough to me to know that most people DONT follow up. One of the best examples though, is the guy who has an $800,000 budget for a house, makes an appointment with the sales rep from a building company, organises his day to fit in the appointment and the rep never turns up! Not a phone call, email or carrier pigeon did he receive from the rep about his absence. Do you think that company will get the job? If you thought, NO, you would be right.
You might be thinking “that’s not me, I follow up”, but have a good think about it. Following things up requires work and thinking of others before yourself. Successful people return phone calls, reply to emails, follow up their quotes and proposals, complete tasks, make sure they are on time and actually turn up.
A big part of not following up seems to be procrastination so here are Lorna Stewart’s Top 10 Procrastination Busters contributed by Eddie Higginson from Unlimited Success.
The Top 10 Procrastination Busters
- Take time to plan – at the end of each day, plan for the next. Write a to-do list that not only includes the things that need to be done (deadline-oriented items) but also long-term projects that propel your strategic plan.
- Set priorities – make sure you prioritise your list. Do the most important things first. Check periodically that your daily to-do list and activities are in keeping with your personal mission statement. Don’t climb the ladder to the top and realize that it is leaning against the wrong building and not fulfilling what is meaningful to you.
- Do the most difficult task first – if it is a priority, tackle the most difficult thing at the beginning of the day or when your energy is the highest. If you put off the difficult tasks until the end of the day or the end of the week, they will “grow” in size and seem even more challenging.
- Reward yourself – pat yourself on the back when you finish a task, especially a task that you saw as difficult or challenging. Choose a personal reward like a massage, a long walk, or a bubble bath.
- Understand that you’re worth it – determine that you are worth having a procrastination-free life. You no longer want to be a victim to this behaviour. When you believe this is your soul, you’ll learn to say “no”; you’ll take care of what is important to your personal/professional wellness; you’ll stop aggravating yourself with procrastination.
- Become extremely selfish – ask for what you need in order to create reserve or space in your life. This gives you the time to eliminate those things about which you are procrastinating. Remember the visual of the oxygen mask extending down in an airplane. Put it on yourself first, then minister to others.
- Choose accountability – hire a coach, create a success team, or find an “accountability partner.” Being accountable to another person who really cares about your success and won’t be critical if you fail is a giant step towards eliminating procrastination.
- Use the one touch system – whenever possible take care of the task before it gets on a possible procrastination list. For instance, pay your bills when they come in the mail; open your mail, sort it, file it, act on it or throw it away immediately. Do this standing up!
- Lighten up – procrastinating is often just the little person inside you saying “I won’t do it” because they haven’t been taken care of. They’re mad that you never take them out to play so they’re trying to create space for themselves by keeping you from doing “just one more thing.” Sometimes this works. However, wouldn’t it be better for the “adult” in you to choose when to “go out for recess” thus allowing the child within to leave “the working person” alone?
- Get some rest – sometimes we procrastinate because we’re just too tired to do another thing. Go to bed really early at least once a week. Get eight hours of sleep whenever you can. Go back to #6, maintain boundaries around your day so you can take breaks and end your work at a reasonable time. Take time for yourself!
Start this week to follow up. You will wonder at the at difference it makes, why you have never done it before and just how easy it is.
Have a terrifically successful week.
“Few things help an individual more than to place responsibility upon him, and to let him know that you trust him.” Booker T. Washington
Trust me, I’m going to be a vet…
Trust. What is trust? Trust is the glue of relationships. The thing that makes you able to be yourself around others and know they respect you and will not take advantage of you. It is placing confidence in others so that they will be supportive of you even if you show your weaknesses. Trust is being in a vulnerable position and relying on others to treat you in a fair, open honest way.
Without trust relationships, business or personal, are as fragile as a china doll and just as likely to break. So how can you build trust? Here are 10 actions successful people take to build trust.
10 Actions Leaders Can Take to Build Trust
1. To build trust: Solve problems through direct communication. Yourself and your peers; yourself and your direct manager; yourself, your manager and their manager.
2. To build trust: Share credit generously. When in doubt, share.
3. To build trust: When in doubt about taking on a commitment, air your concerns with the relevant parties. When engaged on an ongoing commitment, communicate anticipated slippage as soon as you suspect it.
4. To build trust: Spend “informed” time mingling, asking non-assumptive questions, making only promises you can keep , working back through existing lines of authority.
5. To build trust: Be explicit and direct. If compromise is productive, do it in communication, not in your mind alone.
6. To build trust: Be timely; be willing to be wrong
7. To build trust: Acknowledge the intent and risk of innovation first, then address the issue with your honest opinion.
8. To build trust: Extend yourself beyond your own short-term feeling and validate success or new effort.
9. To build trust: Get into direct, tactful communication, airing your problem and seeking win/win resolution.
10. To build trust: Schedule regular meetings for input and feedback for those reporting to you; develop systems for employees to evaluate supervisors and managers.
This week implement action #1 until it is a habit. Then next week #2 and so on. The difference trust will make is astonishing and well worth the effort you put in.
I trust you will have a successful week Glenn.
Promise only what you can deliver.
Then deliver more than you promise.
Keeping promises, or, doing what you said you would do. This is something that most people find very difficult to do and have different excuses for. They might even call them valid reasons but at the end of the day they are just excuses for not doing what you said you were going to do. Whether it is making a call, getting an appointment, being late to a meeting or not getting a quote done I’m sure you could tell me a perfectly good excuse for not doing it.
However the difference in your life by just following up or making that call can be HUGE and make an amazing impact on your life and the people you deal with.
One way successful people have found to make sure they keep promises is only to promise to do what they know they can within time constraints and their knowledge. When they start the task their goal is to surpass what they said they were going to do. This way what they said would get done gets done and something more besides.
So part of keeping promises is ‘exceeding expectations’ and if you do this your clients will always be happy with the work you do for them.
Another way to keep promises is to set targets. Targets are great as they put pressure on you to keep promises, form a basis for accountability and can measure your progress.
This week Glenn start small and keep promises. This will then lead to you getting into the habit of doing what you say and exceeding client’s expectations. Remember most people don’t follow up so imagine the difference you will make if YOU do.
Have a successful week
Some Succeed, Others Fail…. Why?
This has been a question asked since we became dissatisfied with caves and tried to find ways to make life more comfortable.
Gene Fowler said, “What is success? It is a toy balloon among children armed with pins.” However I think there is a bit more to it than that when we get to be adults.
Here are some examples of a successful persons traits that might help answer the question;
The successful person thinks before they speak
The successful person knows precisely what they desire and plan for it
The successful person budgets time, income and expenditures and lives within their means
The successful person takes a keen interest in people, cultivating friendships
The successful person keeps their mind and outlook on life positive at all times
The successful person knows their success depends on the quality and quantity of service they renderThe successful person is where they are because of the mental attitude they have towards themselves and others.
Over the next few weeks make the time to read books that will stimulate and motivate you. And when you start back in the New Year you will be able to hit the ground running and make 2005 a truely prosperous and successful year.
To your success.
Eighty percent of success is showing up. Woody Allen
Motivate Yourself to Achieve Success
The greatest reward success brings is self-satisfaction. Although we often assume that the accumulation of wealth is the only measure of success, it is but one measure. It is an important one to be sure, but true success is marked by the satisfaction of knowing you have done a job and done it well – that you have achieved the goal you set for yourself.
For example Einstein never attained great wealth in his lifetime. But could anyone say he was unsuccessful?
How can you motivate yourself to succeed? The answer is to develop a burning desire for something you wish to have in order to reach a greater goal you have set yourself.
Set yourself a definite goal in life. Write it down. Commit it to memory. Direct every thought and all your energies to making it come true. Instead of letting momentary setbacks throw you off course, look for the benefit in them that will get you back on track to your goal.
To your success.
Just living is not enough. One must have sunshine, freedom, and a little flower. Hans Christian Anderson
Learn How to Live Your Own Life
You will never find peace of mind by allowing other people to live your life for you.
The most profound fact concerning humanity is this: We have the complete unchallengeable right of prerogative over one thing, and only one thing – our own mind.
We would not have been provided with such clear dominion over our minds if we were not meant to live our own lives.
Simply by exercising this profound prerogative over your own life and mind, you may lift yourself to great heights of achievement. Exercising this prerogative is the only real approach to genius.
A genius is simply one who has taken full possession of his own mind and directed it towards objectives of his own choosing, without permitting outside influences to discourage or mislead him.
The real self has no limitations.
To your success.