Your Monday Motivator – Attaining Excellence

Excellence is to do a common thing in an uncommon way.
Booker T. Washington
Excellent shot that!
Hi there,

This week we are back to excellence. There are many parts to being “excellent” because after keeping promises, building trust, and following up the next part is doing an “excellent” job for your client. The following is part of the NZSI Library, available to members, and perfectly sums up how excellence can be attained.


Bearing in mind that excellence is never a destination – it’s a journey. We can only constantly seek to improve everything we do and thus continue the endless and extraordinarily rewarding pursuit of being “excellent in everything we do”.

This process can commence and continue if we …….

We must care without exception in terms of the difference we can make to all those people and businesses we have the opportunity to interact with.

The fundamental difference between a professional and an amateur could be in their desire to risk everything they do in the pursuit of constant improvement.

In the constant pursuit of excellence dreaming and visualisation become the cornerstones of improvement, however, even though many people can dream, only the few who believe unconditionally receive the extraordinary rewards attached to their dreams.

Once you care, risk and dream (believe) you then have the right to expect and receive more than others think is possible.

So care more, risk more, dream more and expect more and you will be “excellent”!

Kind regards

Glenn Edley

Your Monday Motivator – Following up

“Nothing is so fatiguing as the eternal hanging on of an uncompleted task.”
William James

Some light reading …

New Zealand, we have a PROBLEM!
  A culture of not following up and/or not completing tasks.

Following up; sounds easy, doesnt everyone do it, Glenn do you follow things up?  I have heard numerous examples and had it happen often enough to me to know that most people DONT follow up. One of the best examples though, is the guy who has an $800,000 budget for a house, makes an appointment with the sales rep from a building company, organises his day to fit in the appointment and the rep never turns up!  Not a phone call, email or carrier pigeon did he receive from the rep about his absence.  Do you think that company will get the job?  If you thought, NO, you would be right.

You might be thinking “that’s not me, I follow up”, but have a good think about it.  Following things up requires work and thinking of others before yourself.  Successful people return phone calls, reply to emails, follow up their quotes and proposals, complete tasks, make sure they are on time and actually turn up. 

A big part of not following up seems to be procrastination so here are Lorna Stewart’s Top 10 Procrastination Busters contributed by Eddie Higginson from Unlimited Success.

The Top 10 Procrastination Busters
  1. Take time to plan – at the end of each day, plan for the next. Write a to-do list that not only includes the things that need to be done (deadline-oriented items) but also long-term projects that propel your strategic plan.
  2. Set priorities – make sure you prioritise your list. Do the most important things first. Check periodically that your daily to-do list and activities are in keeping with your personal mission statement. Don’t climb the ladder to the top and realize that it is leaning against the wrong building and not fulfilling what is meaningful to you.
  3. Do the most difficult task first – if it is a priority, tackle the most difficult thing at the beginning of the day or when your energy is the highest. If you put off the difficult tasks until the end of the day or the end of the week, they will “grow” in size and seem even more challenging.
  4. Reward yourself – pat yourself on the back when you finish a task, especially a task that you saw as difficult or challenging. Choose a personal reward like a massage, a long walk, or a bubble bath.
  5. Understand that you’re worth it – determine that you are worth having a procrastination-free life. You no longer want to be a victim to this behaviour. When you believe this is your soul, you’ll learn to say “no”; you’ll take care of what is important to your personal/professional wellness; you’ll stop aggravating yourself with procrastination.
  6. Become extremely selfish – ask for what you need in order to create reserve or space in your life. This gives you the time to eliminate those things about which you are procrastinating. Remember the visual of the oxygen mask extending down in an airplane. Put it on yourself first, then minister to others.
  7. Choose accountability – hire a coach, create a success team, or find an “accountability partner.” Being accountable to another person who really cares about your success and won’t be critical if you fail is a giant step towards eliminating procrastination.
  8. Use the one touch system – whenever possible take care of the task before it gets on a possible procrastination list. For instance, pay your bills when they come in the mail; open your mail, sort it, file it, act on it or throw it away immediately. Do this standing up!
  9. Lighten up – procrastinating is often just the little person inside you saying “I won’t do it” because they haven’t been taken care of. They’re mad that you never take them out to play so they’re trying to create space for themselves by keeping you from doing “just one more thing.” Sometimes this works. However, wouldn’t it be better for the “adult” in you to choose when to “go out for recess” thus allowing the child within to leave “the working person” alone?
  10. Get some rest – sometimes we procrastinate because we’re just too tired to do another thing. Go to bed really early at least once a week. Get eight hours of sleep whenever you can. Go back to #6, maintain boundaries around your day so you can take breaks and end your work at a reasonable time. Take time for yourself!

Start this week to follow up.  You will wonder at the at difference it makes, why you have never done it before and just how easy it is.

Have a terrifically successful week.

Monday Motivator

Just living is not enough.  One must have sunshine, freedom, and a little flower.  Hans Christian Anderson
Learn How to Live Your Own Life
You will never find peace of mind by allowing other people to live your life for you.
The most profound fact concerning humanity is this: We have the complete unchallengeable right of prerogative over one thing, and only one thing – our own mind.
We would not have been provided with such clear dominion over our minds if we were not meant to live our own lives.
Simply by exercising this profound prerogative over your own life and mind, you may lift yourself to great heights of achievement. Exercising this prerogative is the only real approach to genius.
A genius is simply one who has taken full possession of his own mind and directed it towards objectives of his own choosing, without permitting outside influences to discourage or mislead him.
The real self has no limitations.
To your success.

YourMondayMotivator: Babies are blank cheques

“A baby is a blank cheque made payable to the human race.” Barbara Christine Seifert

I read this story ,by Joe Gracia from Give to Get Marketing, and had to share it with you. The story is, Two Truths About Babies, and is about the Marketing Ideas Joe thought of when he and his wife Maria had a little girl a month ago.


Two Truths About Babies

Anyone who has raised a baby or has just been around a baby for any length of time knows these two indisputable facts:

1) Babies cry,


2) parents will do practically anything to get them to stop crying, and smile again.

As a parent you learn early on that babies rarely cry for absolutely no reason. There are almost always very specific reasons for their tears.

She may want her diaper changed.

She may want to be burped.

She may want a nap.

She may want to eat.

She may want to play.

She may want a change of scenery.

She may want something to soothe her gums.

She may want something different to eat.

She may simply want to be held by her mommy. etc., etc. etc.

At this age, she doesn’t have the words to tell us exactly what she wants. She can only use tears, wails and sobs in an attempt to communicate to us that, at the moment, she isn’t getting something she wants.

It is up to us to use our intelligence and experience to discover what our baby wants so that we can quickly turn her sobs into smiles. Smiles. That’s what most parents want more than anything from their little babies.

And that’s exactly what you want from your prospects and customers–smiles. And of course, the biggest smile of all comes when they decide that you are offering them exactly what they want, and they buy your product or service. You both smile when that happens.

Smiles = Sales

‘Marketing is all about helping people get what they want.’

Give your baby what she wants and you both smile. Give your prospects and customers what they want and you all smile. This is a simple concept, but it is a key concept in breaking through to a new level of success in your business.

If you can learn how to give your prospects and customers exactly what they want, you are well on your way down the road to riches.

It’s not as easy as it may sound. You know instantly if you are giving your baby what she wants. If she cries, she isn’t getting what she wants. If she smiles or laughs, she is.

But your prospects and customers don’t sob or cry when they don’t get what they want. They do something even more upsetting to you as a business owner. They simply turn away from your business and buy from someone else.

So it is vital that you give your prospects and customers exactly what they want if you want your business to grow. But how can you know if they are getting what they want?

There is only one sure way. Look at your results.

Look at your sales, your leads/prospects; the responses from your ads, your direct mailings, your e-mailings, your calls, your web site, etc.

A low level of sales or responses means you are not giving your prospects and customers what they want. A higher level of results means you are — but of course you can always increase the level even more.

The better you become at improving your marketing systems so that more and more of your prospects and customers get what they want, the higher and higher your results and sales soar.

Once you grasp this concept, it changes the way you look at your business, and it significantly improves your finances.

You Have to Listen to Your Market

George Burns of the old Burns and Allen comedy show once said, ‘Our audiences made us as good as we are today. ‘When we were on stage in front of an audience we would try a new joke. If they laughed, we left it in. If they didn’t laugh, we took it out. ‘Before long we had a very funny act. All we did was listen to our audience. They told us what they wanted.’

I hope you enjoyed Joe’s story. Have a successful week.

YourMondayMotivator: Have you got BHAG’s?

“In the long run, men hit only what they aim at. Therefore….. they had better aim at something high.” Henry David Thoreau

BHAG’s. What is a BHAG? A BHAG is a Big Hairy Audacious Goal. As Donald Trump said, “If you are going to think anyway, think big.” So this weeks article is about how to set and achieve your goals.

It has been proved in research studies, that less than 5% of people set goals. So it’s not surprising that less than 5% of people are successful. The hardest part is actually doing or following through what you know you must do.

Tip #1
1. Set goals in three levels. Then, as you achieve each level, give yourself a reward.

  • Historic to present activity – easy success
  • Realistic – possible, with a stretch
  • Dream – hairy, audacious goal, so big you wonder if it’s possible, but the idea fires you up!

2. Be clear and succinct as vagary confuses. Our built-in goal-seeking mechanism must have clear instructions, e.g. Not: “One day I’ll write a book, if I can find the time” Instead: “I am learning to a be best-selling author. I make time every week to work on my writing” a succinct and precise instruction.
3. Think and speak your goals in the present tense; it’s your sub-conscious you’re convincing.

Tip #2
“Lists, lists, more lists! Nothing works as well as having a large pad with “things to do” crossed off. The real productivity comes from sitting down and going through the thought process that generates the lists in the first place. When you’re really under pressure, you end up with lists of lists!”

Tip #3
If you’re like most people you set long-term goals for yourself at the beginning of each year which is easy. But the real challenge comes when you try to convert those goals into results. The best way for a person to achieve their goals is to break them into the smallest denominator, e.g.:

  • Monthly Goals – Break your annual goals into monthly goals
  • Weekly Goals – Break your monthly goals into weekly goals
  • Daily Goals – Break your weekly goals into daily goals
  • Hourly Goals – Break your daily goals into hourly goals

Now ask: What do I need to be doing at every moment of the day to be accomplishing my goals?

Tip #4
1. Make the decision that you desire to achieve the goal
2. Believe that you can achieve the goal
3. Write your goal on paper
4. Be honest with yourself
5. Analyse your present situation
6. Use deadlines
7. Identify rocks that stand in your way
8. Identify skills you will need
9. Identify those people from whom you will need co-operation
10. Make a complete business plan
11. Visualise, emotionalise, affirm
12. Determine to back your plan with patience and persistence

Tip #5
A most important technique to use to achieve goals is visualisation … or BE, DO, HAVE.
I have to BE the person that will achieve my goals in my head before I can DO the things necessary to achieve them and then I will HAVE my goals delivered to me.
Using dream charts and other visualisation and meditation material, you can idealise what you want, and visualise yourself having what you want. Then you continually verbalise your wishes as if you already have them until you actually achieve the goal.
“There was a turning point in your life when it all made sense, when you saw what you had to do, maybe take a risk, but you did it.”

Failure to Plan, is Planning to Fail